Driving Operational Excellence and Guest Delight Across Dubai’s Premier Hotels
In the dynamic and fiercely competitive hospitality industry, few leaders stand out like Emad Ramzy, whose remarkable journey from restaurant supervisor to Cluster General Manager at InterContinental Hotels Group (IHG®) exemplifies dedication, strategic vision, and operational mastery. Recognized as one of the Top 100 Power General Managers in the Middle East (2022/2024) and honored as Food & Beverage Manager of the Year 2020 by Hotelier Middle East, Emad’s story is one of relentless pursuit of excellence, team empowerment, and guest-centric innovation.
Early Career and Foundation in Food & Beverage
Emad’s hospitality career began humbly yet decisively, managing Lebanese and fine dining establishments in Dubai, where he cultivated a deep understanding of guest preferences, operational efficiency, and team dynamics. His early roles as Supervisor and Restaurant Manager laid the groundwork for his leadership style—one that balances rigorous standards with genuine hospitality and team engagement.
Strategic Leadership at IHG: From Operations to Cluster Management
Since joining IHG Hotels & Resorts, Emad has demonstrated exceptional capability in managing large-scale hotel operations and food & beverage (F&B) services. His tenure includes pivotal roles such as Director of Banquet Operations at InterContinental Dubai Festival City, where he led a team of 80, managing award-winning conference and banquet facilities, delivering events ranging from royal weddings to 3,000-person conferences. Under his leadership, colleague satisfaction rose by 16%, and profitability exceeded budgets, showcasing his ability to blend operational rigor with a motivating work culture.
Progressing to Hotel Operations Manager and then Hotel Manager at Crowne Plaza Dubai, Emad spearheaded revenue growth initiatives, achieving a 15% year-on-year increase in monthly revenue and an 18% rise in Average Daily Rate (ADR). His innovative revenue management strategies, including focusing on corporate and FIT segments and aggressive online booking tactics, significantly enhanced the hotel’s market positioning and profitability.
In his current role as Cluster General Manager, Emad oversees two prestigious 5-star properties in Dubai—Crowne Plaza Jumeirah and Crowne Plaza Deira—managing over 550 rooms and multiple F&B outlets. His leadership ensures seamless operations, guest satisfaction, and continuous innovation in service offerings, maintaining these hotels as top choices in their competitive markets.
Leadership Philosophy: Empowerment, Teamwork, and Guest-Centricity
Emad’s management approach centers on effective team leadership, fostering collaboration, and maintaining high operational standards. He prioritizes clear communication, continuous training, and employee motivation, creating a positive, high-energy work environment. His hands-on style, combined with a data-driven mindset, enables him to identify market trends, anticipate changes, and implement strategies that drive both guest satisfaction and financial performance.
He is also deeply committed to sustainable practices and cost optimization, actively pursuing green initiatives and efficient resource management without compromising service quality.
Impact and Recognition: A Trailblazer in Hospitality
Emad’s accolades, including the coveted F&B Manager of the Year award and recognition among the Top 100 Power GMs in the Middle East, reflect his significant impact on the hospitality landscape. His ability to lead diverse teams across cultures and deliver exceptional results in complex environments sets a benchmark for excellence.
Signature Quote
“Leadership in hospitality is about inspiring your team to create memorable experiences that guests cherish—every detail matters, and every team member counts.” — Emad Ramzy
Looking Ahead: Continuing to Elevate Hospitality Standards
As Emad Ramzy leads IHG’s flagship properties in Dubai, his vision remains clear: to blend innovation, operational excellence, and heartfelt hospitality to exceed guest expectations and empower his teams. With a proven track record and unwavering passion, Emad is poised to continue shaping the future of luxury hospitality in the Middle East, setting new standards for service, sustainability, and success.
Emad Ramzy’s journey is a testament to the power of leadership rooted in passion, precision, and people. His story inspires hospitality professionals worldwide to lead with purpose and deliver excellence at every turn.
