Ramy El Shaarawy is a distinguished hospitality executive with over two decades of international experience across Europe, the Middle East, and North Africa. Celebrated for his passion for guest experience, meticulous attention to detail, and commitment to empowering teams, Ramy has consistently elevated service excellence at world‑class hotels and resorts.
His career reflects a blend of strategic vision, operational expertise, and a dedication to nurturing people and brands in hospitality.
A Journey Anchored in Service and Leadership
Ramy’s leadership journey began with senior roles at Hilton and Sofitel brands in the UK, where he honed foundational skills in luxury service and operational execution. He then joined Accor Hotels, where he held various management positions in prestigious properties such as Novotel London West, Pullman Dubai, and Novotel Warsaw Centre. His contributions included brand repositioning, new property launches, and the design of guest service training programs.
Later, at Premier Inn Middle East, he led the pre‑opening and operation of high-profile hotels including the Dragon Mart and Ibn Battuta Mall properties in Dubai. His strategic leadership drove guest satisfaction, team engagement, and service innovation while building strong operational foundations.
Currently, as General Manager at SUNRISE Diamond Beach Resort in Sharm El Sheikh, Ramy oversees a premier resort offering gardens, a private beach, family amenities, and an aqua park. Under his leadership, the resort earned the TUI Global Hotel Awards Quality 2025 and the Zoover Gold Award 2024, reinforcing its reputation as a top destination in the Red Sea region.
Career Highlights
- General Manager, SUNRISE Diamond Beach Resort, Sharm El Sheikh (2023–Present)
Responsible for strategic direction and operational excellence, leading the resort to international recognition for quality and service. - GM & Operations Manager, Premier Inn Hotels – Middle East (2016–2023)
Spearheaded the launch and daily operations of flagship properties in Dubai, leading teams through brand growth and guest experience optimization. - Senior Management Roles, Accor Hotels (2003–2015)
Oversaw major properties in London, Dubai, and Warsaw; led guest training frameworks, operations, and service transformation. - Early Career Positions, Hilton & Sofitel UK
Developed core hospitality skills in guest relations, team coordination, and operational standards in luxury environments.
Key Competencies
- Strategic Team Building and Leadership
- Advanced Guest Experience Design and Upselling
- Operational Management using Fidelio and Micros systems
- Service Training and Mentoring
- Sales, Marketing Strategy and Revenue Growth
- Compliance with Employment Law and Health & Safety Standards
Professional Development & Training
Ramy holds a Bachelor’s Degree in Hotel Management from the Arab Academy for Science, Technology, and Maritime Transport, along with UK‑equivalent A Levels from Victory College, Alexandria. He has completed executive training programs with Dale Carnegie, Accor Academy, and Mary Gober’s customer service methodology. He is certified in Sales & Marketing Strategy, Health & Safety, Employment Law, and holds the National Certificate for Personal License Holders.
Leadership Philosophy
Ramy believes that great hospitality thrives on team empowerment, anticipation of guest needs, and flawless execution. His leadership style encourages an environment where guests feel at home and teams are motivated to go above and beyond.
Looking Ahead: Inspiring Hospitality That Lasts
As General Manager at SUNRISE Resorts & Cruises, Ramy continues to set new industry benchmarks in service, operational excellence, and team development. His legacy goes beyond awards and successful openings; it is reflected in guest loyalty and empowered teams who carry forward his vision of hospitality with heart.
Inspired Magazine proudly honors Ramy El Shaarawy as one of the Top 100 Inspiring Professionals, celebrating his transformational leadership and steadfast dedication to redefining guest experience and team excellence in global hospitality.
